Please contact customer service for more information on returning an item. Thank you.
Refund Policy on Butterflies, Eggs, Caterpillars and Pupae:
Adult Butterfly ------Adult Butterflies will be shipped only Next Day Air, including States where ground shipping is supposed to arrive the next day --shipping companies do not guarantee it.
Butterfly Eggs, Caterpillars, and Chrysalises-----Butterfly Caterpillars, Eggs, and Chrysalises should be shipped next day but can be shipped 2nd day air from September 15 to April 15.
If your package is delayed after it leaves Southern Belle Butterfly Traditions and that delay causes the Butterflies to miss your event; We will give a 50% refund on the Butterflies (not shipping charge), provided the shipping agency acknowledge the shipping failure to be their fault. It the failure is proven to be the fault of Souther Belle Butterfly Traditions, we will offer a total refund. If you determine a problem of any kind, notify Southern Belle immediately. Phone 352-669-8432. If no one is available to take your call, please leave a message AND send an email to teresa@southernbellebutterflytraditions.com. If the contents are damaged, please do not destroy box or contents, unless directed by us. If possible, take a photograph .
Important! we can not ship butterflies to arrive on Sunday, Monday, or the day after a UPS/FEDEX holiday. Please call us to see what can be done in that situation.
Once a package is delivered by UPS and no signature was obtained we are no longer responsible for the package. We do not offer refunds for packages that UPS shows as being delivered without signature under any circumstance. If you would like to require a signature on the package we can do so via special request but we will not guarantee them if you are not there the day of arrival for them to be delivered on time.
Please note the mandatory requirements for a refund:
1. Someone MUST have signed for the package, opened it, and inspected it immediately. 2. We MUST be notified immediately upon discovery of the problem.
Release Containers:
Release containers are only refundable if Southern Belle Butterfly Traditions issues a refund on your butterflies.
Refund/Return Policy for Merchandise excluding release containers:
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
-without showing signs of wear or damage in any way
-within 7 calendar days of the delivery date (after 7 days no returns are allowed)
-must not be a special order or a custom order
-unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
